Introduction

Our Grail Skin Care Refund Policy is designed to give customers in Singapore clear guidance on returns, refunds, and their rights. We value your trust and want every purchase to feel safe, transparent, and worry‑free.

Eligibility for Returns

• Products may be returned within 7 days of delivery.
• Items must be unused, unopened, and in their original packaging.
• Proof of purchase (order confirmation or receipt) is required.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection. Approved refunds will be processed to your original payment method within 5–7 business days. Customers may also choose store credit for future purchases.

Exceptions

• Opened skincare products cannot be returned for hygiene reasons.
• Sale or promotional items are non‑refundable unless defective.
• Damaged or incorrect items must be reported within 48 hours of delivery.

How to Initiate a Return

1. Contact our support team via the Contact Us page.
2. Provide your order number and reason for return.
3. Ship the item back using the instructions provided by our team.

Customer Rights in Singapore

We comply with Singapore’s consumer protection guidelines. For more information, visit CASE Singapore.

Sale Products

Final sale items are non‑refundable unless defective. Promotional discounts follow the same return rules as regular products. Defective sale products must be reported within 48 hours of delivery.

Final Notes

At Grail Skin Care, we aim to make every experience smooth and transparent. Our refund and returns policy ensures you can shop with confidence, knowing your rights are protected.

Introduction

Our Grail Skin Care Refund Policy is designed to give customers in Singapore clear guidance on returns, refunds, and their rights. We value your trust and want every purchase to feel safe, transparent, and worry‑free.

Eligibility for Returns

• Products may be returned within 7 days of delivery.
• Items must be unused, unopened, and in their original packaging.
• Proof of purchase (order confirmation or receipt) is required.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection. Approved refunds will be processed to your original payment method within 5–7 business days. Customers may also choose store credit for future purchases.

Exceptions

• Opened skincare products cannot be returned for hygiene reasons.
• Sale or promotional items are non‑refundable unless defective.
• Damaged or incorrect items must be reported within 48 hours of delivery.

How to Initiate a Return

1. Contact our support team via the Contact Us page.
2. Provide your order number and reason for return.
3. Ship the item back using the instructions provided by our team.

Customer Rights in Singapore

We comply with Singapore’s consumer protection guidelines. For more information, visit CASE Singapore.

Sale Products

Final sale items are non‑refundable unless defective. Promotional discounts follow the same return rules as regular products. Defective sale products must be reported within 48 hours of delivery.

Final Notes

At Grail Skin Care, we aim to make every experience smooth and transparent. Our refund and returns policy ensures you can shop with confidence, knowing your rights are protected.