Grail Skin Care Refund Policy

Introduction

At Grail Skin Care, we want every purchase to feel safe, transparent, and worry‑free. Our Refund Policy provides clear guidance for customers in Singapore on returns, refunds, and their rights.

Eligibility for Returns

• Products may be returned within 7 days of delivery.
• Items must be unused, unopened, and in their original packaging.
• Proof of purchase (order confirmation or receipt) is required.

Refund Process

• Once your return is received and inspected, we will notify you of approval or rejection.
• Approved refunds will be processed to your original payment method within 5–7 business days.
• Customers may also choose store credit for future purchases.

Exceptions

• For hygiene reasons, opened skincare products cannot be returned.
• Sale or promotional items are non‑refundable unless defective.
• Damaged or incorrect items must be reported within 48 hours of delivery.

How to Initiate a Return

1. Contact our support team via our Contact Us page.
2. Provide your order number and reason for return.
3. Ship the item back using the instructions provided by our team.

Customer Rights in Singapore

We comply with Singapore’s consumer protection guidelines. For more details, visit CASE Singapore.

Final Notes

At Grail Skin Care, we aim to make every experience smooth and transparent. Our refund and returns policy ensures you can shop with confidence, knowing your rights are protected.