Thoughtful formulas. Purposeful ingredients. Fewer, better steps. We make skincare that fits into real life, without turning your bathroom shelf into a full-time job.
The GRAIL range is designed to work together, from your first cleanse to your final layer of protection. Building your routine around the collection gives each step a clear purpose, with our masks completing the ritual when your skin needs extra care. Start with your essentials, then bring the rest into your routine as you get to know your skin.
Start with your main concern: dryness, dehydration, texture or daily sun protection. Read the product descriptions and ingredient lists, then choose accordingly. Still unsure? Email hello@grailskin.com and we’ll help you narrow it down.
Every product should have a clear purpose. We choose ingredients for what they bring to the formula, not just because they happen to be trending. Less complication. More intention.
We’re clean-conscious. Most of our products follow clean-ingredient formulation principles, with ingredients chosen thoughtfully for their purpose and performance. Considered formulas. No unnecessary complication.
Yes. Your routine doesn’t need to be exclusively GRAIL. Introduce new products gradually and follow each product’s directions, especially when combining stronger active ingredients. No brand loyalty test required.
Start with the Clarifying Makeup Remover when removing makeup or sunscreen, then follow with the Amino Acid Deep Pore Cleanser. On masking days, use either the Deep Hydrating Treatment Mask or the Cell Regeneration NMN Mask after cleansing, following its directions. Follow with Exosome HA Serum, then Ceramide Barrier Moisturiser. During the day, finish with Daily SPF 50 PA++++ Sunscreen.
Yes. GRAIL is designed for everyday care. Consistent care over time helps build stronger, more resilient, healthy-looking skin. Follow each product’s directions, including the recommended frequency for masks. Small daily efforts. A long-term relationship with your skin.
One at a time. That makes it easier to tell what suits your skin. Patch test before use, particularly if your skin is sensitive or reactive, and follow the product’s instructions.
GRAIL products are designed for all skin types, all genders and all age groups. Gentle enough for everyday use, with effective formulas that work hard for your skin. If your skin does react, stop using the product and consult your doctor.
Yes. GRAIL is specially formulated with sensitive skin in mind. Check the full ingredient list and patch test before introducing a new product. If you have known allergies, an existing skin condition or a dermatologist-led routine, ask your healthcare professional about suitability
Our formulas do not contain ingredients known to be unsafe for pregnancy or breastfeeding. Still, review the full ingredient list for the product you’re considering and check with your doctor if you’re unsure, particularly before introducing active skincare.
We’re clean-conscious. Most of our products follow clean-ingredient formulation principles, with ingredients chosen thoughtfully for their purpose and performance. Considered formulas. No unnecessary complication.
Testing varies by product. Refer to the individual product page for the testing and claims that apply to that formula. For a specific report or certification, email hello@grailskin.com.
No. GRAIL does not test its products on animals.
We ship to selected destinations. Check the country options at checkout to see whether delivery is available to your address.
Delivery within Singapore is SGD 5. Orders above SGD 200 qualify for complimentary delivery within Singapore.
International shipping varies by parcel weight and destination. Check the shipping charge before completing your order.
Orders are generally dispatched within 3 days. After dispatch, estimated delivery is around 3 working days locally and 5-7 working days internationally. These are estimates; courier operations and customs clearance can affect arrival times.
It’s something we’re considering. For now, our standard delivery timelines apply. Any new delivery options will be shared on our website when available.
Possibly. International orders are shipped duties unpaid. Any customs duties, import taxes or destination-specific charges are payable by the recipient and are not included in our product prices or shipping fees. These charges are set by the destination’s customs authorities.
You should receive a confirmation at the email address you entered at checkout. Check that your email address and order details are correct before placing your order.
Once your order is dispatched, you’ll receive a separate email with your tracking number. If it hasn’t arrived within 7 working days of purchase, email hello@grailskin.com with your order number.
Email hello@grailskin.com within 1 hour of placing your order, with your order number and the correct address. We’ll try to update it, but once the order has been processed, changes may no longer be possible.
Email hello@grailskin.com within 1 hour of placing your order to request cancellation. After that window, orders cannot be cancelled.
All orders are processed in Singapore Dollars (SGD).
We accept Visa, Mastercard and American Express credit and debit cards, along with Pay Now and interest-free instalment options. Check the options available to you at checkout.
We don’t accept change-of-mind returns or refunds. Please check your order before purchasing. If you need help choosing a product, email us first. We’d rather help you find the right fit.
Email hello@grailskin.com with your order number, a description of the issue and clear photos of the items received and any relevant packaging so we can look into it.
Contact us before sending anything back. We’ll advise on the next steps for your specific issue.
Email hello@grailskin.com for product, order or delivery enquiries. Include your order number if your question is about a purchase. We’ll get back to you as soon as we can.
